Boiler breakdown at 7am in Durham. No heating or hot water. Faulty diverter valve — back running by 9.

Three CP12 certificates done across Durham today. Landlords, don't let yours expire.

Freezing start in Durham this morning. Heating engineers don't get snow days — we GET BUSIER.

Gas safety check done in Durham. Landlords — these are NOT optional. It's the law.

Van stocked, coffee in hand, first job in Durham at 8am. Let's have it.

Power flush in Durham today. Water coming out of the radiators was jet black. Night and day difference now.

If you're in Durham and need a reliable gas engineer, my diary's open next week.

Nothing beats a Durham customer saying "that's brilliant, thanks." Makes the early starts worth it.

Geordie hospitality is unmatched. Three cups of tea and a full plate of biscuits before I'd even started.

Trade life in Durham isn't glamorous, but it's honest work and there's never a shortage of it.